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Terms of Use

Last updated: July 17, 2026

These Terms of Use ("Terms") govern access to and use of the services, software, application programming interfaces, website, and related documentation (collectively, the "Service") provided by TrillaBit Inc., an Ontario, Canada corporation ("Company", "we", "us"). By executing an order form, creating an account, purchasing a subscription, or using the Service, the customer ("Customer", "you") agrees to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

The TrillaBit desktop application and its bundled components (the "Software") are also governed by the End User License Agreement (EULA), which you accept on first run. Where these Terms and the EULA both apply, the EULA governs your installation and use of the Software, and these Terms govern the commercial relationship, subscriptions, and website. In a direct conflict about the Software, the EULA prevails.

1. Definitions

  • Account — an account established by or on behalf of Customer to access the Service.
  • API — Company's application programming interfaces enabling integration with the Service.
  • Customer Data — all data submitted to, processed by, or stored in the Service by or on behalf of Customer or its Users, including Personal Data.
  • Documentation — user guides, technical documentation, and other materials made available by Company for the Service.
  • End User — a customer or client of Customer that accesses the Service through Customer.
  • Fees — all subscription, seat, usage-based, credit, and professional services fees specified at purchase or in an Order Form.
  • Order Form — a written or electronic ordering document (including online checkout) referencing these Terms and specifying the Service, Fees, and Subscription Term.
  • Personal Data — has the meaning given under applicable Data Protection Laws.
  • Service — the hosted software, website, APIs, and related services provided by Company.
  • Subscription Term — the period during which Customer is authorized to access and use the Service.
  • User — an employee, contractor, or authorized individual accessing the Service under Customer's Account.

2. Access and Use Rights

2.1 License Grant. Subject to these Terms and payment of applicable Fees, Company grants Customer a non-exclusive, non-transferable, worldwide right during the Subscription Term to access and use the Service and Documentation for Customer's internal business purposes and, where applicable, to provide services to its End Users.

2.2 Reservation of Rights. Company retains all right, title, and interest in and to the Service, Software, APIs, Documentation, and all related intellectual property. No rights are granted except as expressly stated.

2.3 Use Restrictions. Customer shall not, and shall not permit any User or third party to:

  • Copy, modify, reverse engineer, decompile, or create derivative works of the Service, except as permitted by applicable law that cannot be waived;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Introduce malicious code;
  • Circumvent, disable, or interfere with license enforcement, usage metering, or seat limits;
  • Rent, lease, sublicense, resell, or provide the Service to a third party as a hosted or managed service (embedded and OEM arrangements require a separate written agreement);
  • Use the Service in violation of applicable laws or third-party rights; or
  • Remove proprietary notices.

3. Accounts and Security

Customer is responsible for all activity under its Accounts and for maintaining the confidentiality of login and license credentials. Company is not responsible for unauthorized access resulting from Customer's failure to safeguard credentials. Customer must notify Company promptly of any suspected unauthorized use.

4. Customer Data and Privacy

As between the parties, Customer owns all Customer Data. Customer grants Company the limited rights necessary to provide, secure, and support the Service. The Software connects to data sources Customer controls and processes that data locally; it does not transmit Customer's warehouse data to Company except (a) content Customer submits to AI features (Section 7) and (b) limited licensing, billing, and diagnostic telemetry. Company's handling of personal information is described in our Privacy Policy. Customer represents that it has all rights necessary to connect and process the data sources it configures and that its use complies with applicable law.

5. Subscriptions, Seats, and Renewals

Paid subscriptions are offered on Individual and Team tiers, billed monthly or annually. Team subscriptions are per seat with a minimum of four (4) seats; adding seats mid-term results in a prorated charge and adds that seat's credit allotment to the shared pool. Unless stated otherwise at purchase, subscriptions renew automatically for successive periods at the then-current price until cancelled. You may change or cancel your subscription through the Stripe billing portal; cancellation takes effect at the end of the current billing period.

6. Fees and Payment

Fees are billed through our third-party payment processor (Stripe) at the prices in effect at purchase. Except as required by law or expressly stated at purchase, Fees are non-refundable. Prices for renewal periods may change with notice before the renewal. You are responsible for applicable taxes other than taxes on Company's income. Non-payment may result in downgrade to the Free tier or suspension of entitlements.

7. Addi Credits and AI Features

The Service includes AI-assisted features ("Addi") metered in credits. Managed AI credits are consumed per use, are not redeemable for cash, and are non-refundable except where required by law; monthly tier credits are allotted per billing period, while purchased top-off credits do not expire. Company may adjust per-operation credit costs prospectively to reflect provider pricing.

AI output may be wrong. Generated queries, calculations, summaries, and answers are produced by statistical models and may be inaccurate, incomplete, or misleading even when presented confidently. You are solely responsible for reviewing and validating AI output before relying on it. AI features are fulfilled by third-party large-language-model providers, either through Company's managed service or an API key you supply; content you submit is transmitted to the applicable provider and subject to that provider's terms.

8. Third-Party Services

The Service integrates third-party services, including Stripe for payments and large-language-model providers for AI features, and includes third-party open-source components licensed under their own terms. Company does not control and is not responsible for the availability, output, or data handling of third-party services, and your use of them may be governed by their respective terms.

9. Term, Suspension, and Termination

These Terms remain in effect while you use the Service or hold an Account. Company may suspend or terminate access for material breach (including non-payment) and, where the breach is curable, after a reasonable opportunity to cure. You may stop using the Service at any time. Provisions that by their nature should survive — including ownership, disclaimers, limitations of liability, and indemnification — survive termination. Termination does not entitle you to a refund except as required by law.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. COMPANY DOES NOT WARRANT THAT QUERY RESULTS, VISUALIZATIONS, OR AI-GENERATED OUTPUT WILL BE ACCURATE OR RELIABLE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION; AND (b) COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO COMPANY IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR FIFTY US DOLLARS (US$50). Where applicable consumer-protection law grants rights that cannot be limited, those rights are unaffected.

12. Indemnification

You will defend and indemnify Company against third-party claims arising from (a) the data sources and data you connect or process with the Service, (b) your breach of these Terms, or (c) your violation of applicable law.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein, without regard to conflict of laws principles, and the courts located in Ontario have exclusive jurisdiction, subject to any mandatory consumer-protection rights in your place of residence.

14. General

Export Controls. You represent that you are not subject to export restrictions and agree to comply with all applicable export control and sanctions laws.

Changes to Terms. Company may update these Terms from time to time. Material changes will be communicated through the Service or by reasonable notice. Continued use after the effective date constitutes acceptance.

Assignment. Neither party may assign these Terms without consent, except in connection with a merger, acquisition, or sale of substantially all assets.

Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Entire Agreement. These Terms, together with the EULA, the Privacy Policy, and any applicable Order Forms, constitute the entire agreement and supersede all prior agreements. If any provision is unenforceable, the remainder stays in effect. Where your organization has a separate signed agreement with Company, that agreement prevails to the extent of any conflict.

Contact. Questions about these Terms: contactus@trillabit.com.

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